Billing, Cancellation & Credits Policy

Last Updated: August 2025

Plan changes

• You can upgrade, downgrade, or switch plans at any time. Shopify automatically handles proration when you change plans within a billing cycle.

Cancellation / Uninstall

• Cancel anytime from inside the app or by uninstalling. This stops future renewals right away.
• We immediately move your account to the Free plan.
• We always request a prorated refund for the unused time in your current billing period via Shopify.
• Any unused included monthly credits do not carry over to Free and are cleared when the refund is requested.
• One‑time credit packs (add‑ons) remain in your account until used.

Monthly (included) credits

• Included monthly credits are for the current billing period only.
• On cancellation, unused included credits do not carry over to the Free plan and are cleared when we request the refund.
• On plan changes (upgrade/downgrade), included credits follow Shopify’s proration rules and reset with the new plan’s cycle.

One-time credit packs (add-ons)

• One‑time credit packs you purchase are yours until used. They persist if you move to the Free plan or cancel. If a subscription period is fully refunded (zero usage scenario), only the unused included monthly credits for that refunded period are removed—your previously purchased one‑time packs remain.

Early cancellations & refunds

• We always request a prorated refund for the unused portion of your current billing period at the time of cancellation.
• Shopify issues app credits on your bill for approved amounts; timing is subject to Shopify’s processing.
• Unused included monthly credits are cleared when the refund is requested. One‑time packs are not affected.

Credit & refund outcomes summary

• Cancel anytime: We request a prorated refund for the unused time; included monthly credits are cleared; one‑time packs remain; you move to the Free plan immediately.
• Plan changes: Shopify prorates charges/credits; your included credits reset with the new plan’s cycle; no roll‑over to Free.

How refunds/credits are issued

• We initiate prorated refunds through Shopify’s billing API at cancellation. Shopify does not automatically refund app subscriptions.
• Approved amounts appear as app credits on your Shopify bill and are deducted from our Partner payouts.

Store deactivation

• If you close your Shopify store, any outstanding app charges are collected immediately by Shopify during the close‑store flow.

Questions

• Contact support from inside the app (Support section) and we will review edge cases. You can also email .